WHY QUEST?

GENUINE, MEASURABLE, VALUE

The value we add:  We are confident we can reduce your internal communications costs whilst improving employee engagement and delivering bottom-line results.

Return on investment: It’s incredibly important to you and us that you see the effectiveness of our work. We’ve developed a proven ROI methodology to evaluate our work and show the benefit.

Engagement that grows the top line: Research by Gallup, and others, shows that engaged employees are more productive. They are more profitable, more customer-focused, safer and more likely to withstand temptations to leave. The best-performing companies know that an employee engagement improvement strategy linked to the achievement of corporate goals will help them win in the marketplace.

Savings that reduce your bottom line: A single, simple operating model that clarifies IC’s role and value add, ensures it is focused on the right business priorities and eliminates unnecessary and low value activity will, in a typical FTSE100 company, almost certainly generate seven figure savings that can be banked or re-invested.

Outcomes that make a difference: We’ll agree specific and measurable outcomes and KPIs (SLA’s) providing accountabilities and proving tangible benefits of effective communication for you. We track those outcomes back to specific business (e.g. cost, productivity, customer service) and reputation objectives. We can then tailor and adjust communication with much more precision.

EXPERT KNOWLEDGE OF INTERNAL COMMUNICATION

Our professional expertise.

A tried and tested methodology:  With over 75 years of combined experience in IC we’ve developed our own methodology that really does make the difference between a good service and a great service. We’ll start by using our 3 dimensional approach to developing a strategy and focus on our primary use of the two most impactful channels. We’ll spend the right amount of time gaining employee and leadership insights. Then we’ll develop simple but powerful stories to share the business strategy and increase engagement.

By combining intellect and creativity:  Whilst we love to think, bringing creativity to all employee communications is our focus too.

Specialising in key segments: The team brings with them a wealth of specialisms. Whether it’s CIO and IT transformation programmes or supporting and coaching the CEO. Others bring the same level of planning and rigour as they have done previously to brand advertising and marketing campaigns. And the whole team bring with them business acumen and a deep understanding of operational realities.

Energy, passion and commitment to our calling: It goes without saying that what we value most are our clients. And they value us, not only for what we deliver but the way we deliver it. These 3 attributes consistently feature in what our clients tell others about us!

EXCEPTIONAL ACUMEN AND PROJECT MANAGEMENT

The way we work yields results, no question:  A key part of our success is due to developing strong relationships with our clients and ensuring a collaborative approach. Our focus on governance and project management skills mean each project is well managed so you know exactly what is going on, how much it’s costing and what happens next.

Collaboration and co-creation.

Project management skills.

Pragmatic approach.

Enjoying the journey so we enjoy the results.

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